Terms & Conditions

3.1 How to Book

Reservations can be made via our website (www.babylonbd.com), by phone/WhatsApp at +8801974225555, or by email at info@babylonbd.com.

3.2 Booking Confirmation

An advance payment of 50% of the total booking amount is required to confirm a reservation. Reservations are not guaranteed until this advance is received and confirmed in writing.

3.3 Guest Identification

Upon booking, guests must provide valid government-issued photo identification. Foreign nationals must provide a valid passport and visa. These documents may be submitted to our designated WhatsApp number or via email.

3.4 Special Requests

Requests for specific room types, bedding configurations, floor preferences, or accessibility requirements should be communicated at the time of booking. We will make every reasonable effort to accommodate these, but they cannot be guaranteed.

3.5 Group Bookings

Group reservations (multiple rooms or apartments) are subject to separate terms. Please contact us directly for a customised group rate and conditions.

3.6 Third-Party Bookings

If your reservation is made via a third-party platform (e.g., Booking.com, Expedia), the terms of that platform will apply to payments and cancellations. Babylon's policies will govern the terms of your actual stay.

4.1 Accepted Payment Methods

4.2 Currency & Taxes

All charges are processed in BDT unless otherwise agreed. Applicable government taxes and service charges are included in the quoted price. There are no hidden fees.

4.3 Remaining Balance

The outstanding balance is due upon check-in, unless alternative arrangements have been agreed in writing. For extended stays, periodic payment schedules may apply.

7.1 Occupancy Limits

The number of occupants must not exceed the stated capacity for each room or apartment type (typically 1–6 guests). Additional guests are not permitted without prior authorisation.

7.2 Visitors

Guests are responsible for their visitors. For security purposes, all visitors must register at the front desk. Unregistered overnight visitors are not permitted.

7.3 Noise & Conduct

Guests must not disturb other guests or residents. Excessive noise is prohibited, particularly between 10:00 PM and 7:00 AM. Babylon reserves the right to ask guests to vacate the premises for persistent disturbances.

7.4 Damage to Property

Guests are liable for any damage caused to the property, rooms, apartments, furnishings, or equipment by themselves, their children, or their visitors. Babylon reserves the right to charge guests for all reasonable repair or replacement costs.

7.5 Smoking Policy

Smoking is strictly prohibited inside all rooms and apartments. Smoking is only permitted in designated outdoor areas or on private balconies where applicable. A deep-cleaning fee will be charged if this policy is violated.

7.6 Illegal Activities

The use of hotel property for any illegal purpose is strictly prohibited. Babylon will cooperate fully with law enforcement authorities as required by law.

7.7 Pets

Pets are not permitted on the premises unless prior written permission has been granted by management. Specific conditions and fees may apply where permission is given.

8.1 Right to Refuse Service

Babylon reserves the right to refuse accommodation or services to any guest for reasons including intoxication, disorderly behaviour, breach of these Terms, or any conduct that poses a risk to other guests or staff.

8.2 Right of Entry

Authorised Babylon staff may enter rooms and apartments for housekeeping, maintenance, security inspections, or emergency response. We will provide reasonable notice except in emergencies.

8.3 Security

The property operates 24/7 CCTV surveillance and employs trained security personnel. Guests are nevertheless advised to secure their personal valuables and use the in-room safety deposit boxes provided.