Privacy Policy

1. Information We Collect

We collect personal information necessary to provide our accommodation and related services. This includes:

• Identity information: Full name, nationality, date of birth, passport or national ID number, and visa details (required for foreign nationals under Bangladeshi law).
• Contact information: Phone number, email address, and postal address.
• Booking & payment information: Reservation details, check-in and check-out dates, payment method, and transaction records.
• Communication data: Messages sent to us via WhatsApp, email, or our website contact form.
• Technical data: IP address, browser type, device information, and pages visited, collected automatically via server logs and analytics tools.
• CCTV footage: Video recordings captured by security cameras on our premises for the safety of all guests and staff.

We do not collect sensitive personal data (such as health, religious, or political information) unless you voluntarily provide it for the purpose of meeting a specific accommodation need.

2. How We Use Your Information

We use your personal information for the following purposes:

• To process and manage your reservation – including confirming bookings, processing payments, and coordinating check-in/check-out.
• To comply with legal obligations – including guest registration requirements under Bangladeshi hospitality and immigration regulations.
• To contact you about your booking – we may use your phone number or email to communicate urgent matters related to an active or upcoming reservation.
• To send promotional communications – with your consent, we may send information about offers and services we believe may interest you. You may opt out at any time by emailing info@babylonbd.com.
• To improve our services – we use anonymised and aggregated data from website analytics to understand how visitors use our site and to improve user experience.
• To ensure the safety and security of guests, staff, and the property.

3. Sharing Your Information

We do not sell your personal information. We may share it only in the following limited circumstances:

• Payment processors and banks – to securely process your transactions (e.g., card networks, mobile financial service providers such as bKash or Nagad).
• Service providers – third parties who assist us in operating our website, managing reservations, or delivering services (e.g., IT support, analytics providers). These parties are contractually obligated to keep your data confidential.
• Legal and regulatory authorities – where we are required by law, court order, or government regulation to disclose information (e.g., police or immigration authorities upon lawful request).
• Emergency situations – where disclosure is necessary to protect the vital interests of any person.

We will not share your personal information with any other third party without your explicit consent.

4. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Specifically:

• Guest registration records are retained for the period required under Bangladeshi law.
• Financial and payment records are kept for a minimum of 7 years for accounting and tax purposes.
• CCTV footage is typically retained for 30 days before being overwritten, unless required for an active investigation.
• Marketing data is held until you withdraw consent or request deletion.

5. Cookies and Website Tracking

Our website uses cookies – small data files stored on your device – to:

• Remember your preferences and settings across visits.
• Analyse website traffic and usage patterns to help us improve the site.
• Ensure the website functions correctly.

We also log visitor IP addresses for server optimisation and to understand how users navigate our website. This data is used in aggregate and does not personally identify you.

You can configure your browser to refuse cookies or to alert you when cookies are being set. However, disabling cookies may affect the functionality of certain parts of our website.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. Payment transactions are processed through secure, encrypted channels. Access to personal data is restricted to authorised personnel only, on a need-to-know basis. While we take all reasonable precautions, no data transmission over the internet or electronic storage system can be guaranteed to be 100% secure.

7. Links to Third-Party Websites

Our website may contain links to third-party websites, such as online travel agents or social media platforms. This Privacy Policy does not apply to those external sites. We are not responsible for the privacy practices of third parties and encourage you to review their privacy policies before sharing any personal information with them.

8. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Correct any inaccurate or incomplete personal data.
• Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected (subject to legal retention obligations).
• Withdraw consent to marketing communications at any time.

To exercise any of these rights, please contact us using the details in Section 10 below. We will respond to your request within a reasonable timeframe.

9. Children's Privacy

Our website and services are not directed to children under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal information, please contact us immediately and we will take steps to remove it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The most current version will always be available on this page with an updated "Last updated" date. We encourage you to review this Policy periodically. Your continued use of our website or services after any changes constitutes your acceptance of the revised Policy.