FAQ- Babylon Garden Hotel & Serviced Apartments + Babylon Travels
BABYLON GARDEN APARTMENTS - FAQ
How do I pay to reserve the apartment?
We accept: Visa, Master, Maestro, American Express etc.
For Yearly contract: 1 month rent in advance + 3 month rental of Refundable Security Deposit is required.
For Monthly contract: 1 month rent in advance+ Tk. 25,000 Refundable Security Deposit is required.
For less than a Month contract: Full Payment + 50% of rent for Security Deposit.
What is Babylon Account Details?
Name : Babylon Tours & Travels
Account No: 22.214.171.124
Swift Code: DBBLBDDH 103
Dutch Bangla Bank Ltd.
PLOT-75, BLOCK-B, KEMAL ATATURK AVENUE, BANANI, DHAKA-1213
Is the price quoted per person or for the whole apartment?
Are sheets and towels included in the price?
Are there any hidden costs, (for example heating bills, taxes)?
You just pay for any extra service or product you order. Ex: Laundry, Gym, Food order, Washing, Housekeeping.
Is breakfast included in the price?
What is your cancellation policy?
· More than 15 days notice:50% of the payment will be refunded
How do I get from the airport/ railway station to the apartment?
Or, take a taxi and ask the driver to go to Baridhara DOHS (Behind Hotel Radisson). Once you are at Baridhara DOHS, turn to left side (East side) of Lane No # 4 and the apartment is at the end of lane # 4 on the Eastern Road. You will notice a big signboard of Babylon Garden on the 1st floor.
What if my flight is delayed?
What are the check in and check out time?
Can I leave luggage with you?
Where do I pick up (and return) the keys?
I've lost my keys! What do I do?
Do the apartments have safes?
Do the apartments have kitchens?
Do the apartments have private bathrooms?
Do the apartments have internet?
Are the apartments available for long-term rental?
Is there a reception or someone we can contact in case of an emergency?
i) Call one of the mobile numbers which are written on your apartment keys or has been hanged on the kitchen wall.
ii) Call the security pressing 100 from the intercom.
iii) Visit at Babylon Office on the 2nd floor.
How much is the cleaning charge?
What are the local amenities near from the apartments? Are there any entertainments and shops?
- With fine landscaping of DOHS Baridhara (Diplomatic Zone - Behind Hotel Radisson), walking distance from supermarket, charming amusement park, transportation and less than 7-10 minutes drive from the Airport, Gulshan, Banani, shopping complex, superstores and expatriate clubs etc.
BABYLON TOURS & TRAVELS (BTT) - FAQ
1: What preparations should I make before the tour?
Ans: a) Check up your health.
b) Do some research about the places to visit at: www.babylonbd.com
c) Plan the tour Details.
d) Speak to Babylon consultants.
2: How do I get on your regular mailing list?
3: How early should I make a reservation?
Ans: As early as possible paying 100% of the total amount. This will allow us to prepare your tour effectively well in advance.
4: What is the average age of an adventure tour?
Ans: 20 to 35 Years.
5: What extra features can a tour have?
Ans: If no time restrictions, we might offer you to visit some nearby sightseeing, shopping centers, theatres, offer extra food menu etc.
6: Which type of arrangement do you offer?
Ans: Hotel, Food, Sightseeing, Car/ Vehicle rental, Visa Services, Package Tours, Airline Tickets etc.
7: Do you provide transfer service from air port to others places?
Ans: Yes, certainly we do offer car/micro/jeep services to transfer from and to airport. Please inform us well in advance if you had required the service.
8: What is the best time of year to travel?
Ans: Bangladesh has got specialty of 6 seasons, each of the seasons has got its own beauty and diversifications.
i) Sep to Mar: Winter * Fresh food (Honey, Traditional Cake), fresh vegetable, Juice (date), Traditional Fare (Export fare, village fare etc).
ii) Apr to Aug: Rain, Greenish, Fruits (Mango, Jack Fruit), Festivals (Eid, Bengali happy New Year etc).
9: How many people are on a tour?
Ans: We are good enough to handle any size tour package. Remember that the larger the size of the group reduces the cost.
10: How do I make change in my reservation?
Ans: We are happy to amend any reservation according to our Terms & Conditions.
11: Do you offer group tour or discount?
Ans: Yes, depends on size cost reduces.
12: If I have a medical caudation, do I need to advice before I book the trip or go on a tour?
Ans: Yes, please inform us. And that we will be prepared for you.
13: Can I bring my children? Is there a young discount?
Ans: Yes, discount will depend on where you are traveling, age of children & class of Accommodation & Transportation.
14: What happens if there is bad weather?
Ans: We will inform you about any cancellation or any amendment as early as possible. If we somehow cannot mange the tour within two months time, we will refund 95% of total amount.
15: Is there a rout map for the tour?
Ans: Yes, we well provide you.
16: Can we change the itinerary/package?
Ans: Yes, with valid reason and depends on the decision of our travel consultants.
17: Should I get insurance?
Ans: Contract us, we recommend you to have one.
18: Can your company give me visa support?
Ans: Yes, we do so. We have a good connection with most of the embassies.
19: What is & is not included in the price?
Ans: Detail description will be provided in your tour package.
20: Where should I go?
Ans: Please consult with our Tour Consultant for any expert advice or suggestion to recommend you about the best destinations.
21: What shouldn’t l do?
Ans: Tourists must remember some things that they should not do. First of all, do not take any picture of people without their permission. Secondly, do not enter any temple or mosques in short dress (specially women) or with shoes.
22: What shouldn’t I eat?
Ans: Tourists should not eat anything from road side café. Also try to drink mineral water or can drinks.
23: How can I have membership & what will be the benefits?
Ans: There are 2 ways to become a member of Babylon Tours & Travels.
i) We offer corporate agreement from recognized organizations to become our member.
ii) We also offer premium membership to our prominent regular basis clients who exceed our benchmark of purchasing at least 2 services per year locally or internationally.
The members will get the following services complementary:
i) Discounted attractive price which varies from package to package.
ii) Souvenir with Babylon customized seal
iii) Emergency services and delivery.
24: Can I have travel loan & how?
Ans: Yes, we can arrange you travel loan from our associated banks. Please contact us.
25: What are the local payment methods?
Ans: Preferably by Taka, $, £, € are also widely used currencies. ($1 = Tk. 73.5; September 2010).
26: What are the international payment methods?
Ans: a) Pay using website by Credit Card (Visa, Master, and Maestro).
b) Bank transfer to our Account:
Name : Babylon Tours & Travels
Account No: 126.96.36.199
Swift Code : DBBLBDDH 103
Bank Name : Dutch Bangla Bank Ltd.
27: Can I use my credit card to pay for my tour?
Ans: Yes, via website (www.babylonbd.com ) or call: +880-2-8411122
28: What is the best way to take money with traveler?
Ans: a) Traveler’s cheque.
b) Debit/ Credit card- Visa/ Master/ Maestro/ DBBL Nexus
c) Cash up to $ 2,000.
d) Bank transfer (To any local known person).
29: What currency should I bring?
Ans: $, £, € and convert to Taka when you are in Bangladesh.
30: Is my money refundable if I have cancelled my trip?
Ans: a) If informs 07 Days before Commencement of the journey = $
will be charged.
b) If inform 05 Days before Commencement of the journey = will be charged.
c) If inform Less than 04 Days or 96 hours of the journey = No amount of money will be refunded.
31: How much is an extra night?
Ans: Depends on the place or standard of package (Accommodation, Transportation etc).